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Get StartedModulesPlatformDeployCookbookChangelogReference
_Deploy
  • Deployment Overview
    • Overview
    • Requirements
    • Demo
      • All-in-one Demo Chart
    • Installation
      • Operator Setup
      • Control Plane SetupEE
    • Infrastructure Services
      • PostgreSQL
      • Message Broker
      • Temporal
    • Module Configuration
      • Stack Configuration
      • Gateway Module
      • Ledger Module
      • Payments Module
      • Auth ModuleEE
      • Orchestration ModuleEE
      • Reconciliation ModuleEE
      • Wallets ModuleEE
      • Webhooks ModuleEE
    • Configuration Reference
      • Operator settings reference
      • API Reference
    • Backups management
    • Troubleshooting
    • Configure OpenTelemetry
    • Traces
    • Metrics
    • Upgrade from the operator
    • Database update
  1. Deploy
  2. Self-Hosted
  3. Troubleshooting
Deploy

Troubleshooting

This page requires self-hosted edition.
Deployment

There are two places where you can encounter issues with your deployment.

Option 1: Operator failures#

If the operator itself encounters an error, it is very likely that there is either a bug in the operator or an issue with your Kubernetes. In this case, you should contact the Formance support team.

Option 2: Stack failures#

If the operator is running fine, but the stack is failing, you can troubleshoot the stack by activating the open telemetry publication as described in the observability section.

Backups managementConfigure OpenTelemetry
On This Page
  • Option 1: Operator failures
  • Option 2: Stack failures